F.A.Q.

KIMCHI KREATIVE & DESIGN:
  • Where do the designs come from?
    • All designs are hand drawn by myself :) 
  • What materials do you use?
    • It may start on another medium but it always ends up in procreate on my Ipad! The Ipad and Apple pencil have changed my life! 
  • Who runs Kimchi Kreative? 
    • I design, photograph, maintain the websites, do social media etc!
    • Antoine is the Kimchi Kreative Europe lead! Antoine will be quality checking, filling all Europe order and be your point of contact! 
  • Is this your full time job?
    • Sadly, no. I do have a full time job during the day. I do everything for Kimchi Kreative during my off-time and breaks. 
  • What is your start to end process for pins? 
    • This is actually a great questions with a VERY long answer but I have done a start to finish walk thru on my IG live. I HIGHLY encourage you to visit my IGTV tab and watch thru the 2hr live I did about this! (Yes, I said 2 hrs-I talk A LOT haha) I hope you find it useful! 
SHIPPING :
Shipping policies apply to all items in my product feed. 
  • How much is shipping? 
    • Shipping will vary depending on the product you purchase and where you are shipping to. Be sure to check your shipping information when checking out and choose the best shipping option for you. 
  • Can you combine my orders?
    • At this time, Kimchi Kreative does not offer services to combine orders. If you choose to check out separately they will be shipped separately. Combining orders leads to a high chance there will be an error in packing. 
  • When will my order ship? 
    • All orders ship within 10 days. 
  • How long will it take for me to receive my order?
    • Arrival time came vary depending on where you live and what shipping type you selected.
    • With enamel pin mail your order will always come with tracking so please take advantage of this feature. 
    • Please be aware if you are ordering during a Holiday rush the mail be a little slower than usual too. Please be kind to your mail people! The holidays are a crazy time for them! 
  • My order was shipped but then they lost in in the mail-What do I do?
    • First, check your email for your tracking number and check the status of your package. 
    • If the status is delivered and you do not have it please contact your mail carrier. KimchiKreative is not responsible for stolen mail
    • If the status is lost in transition please contact your local post office. KimchiKreative cannot influence or find your lost order.
  • My order shipped to the wrong address! 
    • Unfortunately, there is nothing KimchiKreative can do if you provided an incorrect shipping address and it was successfully delivered. I recommend reaching out to your local post office to see if there is a solution they may be able to offer. 
    • If the item is returned to KimchiKreative, you will be contacted with the option of correcting your address and paying a second shipping fee attempt.


RETURN POLICY:
Return policies apply to all items in my product feed. 

  • What is your return policy? 
    • If your item arrives damaged:
        • Please message me a photo of damages and we can work together to get a replacement if possible or a full refund. 
    • If you no longer want your item:
        • Item has not shipped: It can be refunded if your refund request is sent BEFORE the item is shipped.
        • Item has shipped: The item may still be refunded however the return shipping is the customers responsibility and the initial shipping cost will not be refunded. If the customer does not want to incur the expense of shipping, I recommend selling or trading for the pin you want.
    • You ordered the wrong item:
      • You can return the incorrect item for the correct one. You will be responsible for any shipping costs incurred and the difference in pin price (if there is one). 
      • You can purchase the correct one and use the mistake pin for trading! 
    • It shipped to the wrong address:
      • Unfortunately, there is nothing KimchiKreative can do if you provided an incorrect shipping address and it was successfully delivered.
      • A refund can not be provided and a free replacement cannot be shipped. 
        • I recommend reaching out to your local post office to see if there is a solution they may be able to offer. 
      • If the item is returned to KimchiKreative, you will be contacted with the option of paying a second shipping fee for the second mail attempt.
      • Once a refund is issued please give it 3-5 days to process. 
      • Refunds will NOT be considered for orders past 30 days or if the item has been damaged since its arrival.


    Not finding the answers to a question? 

    Feel free to reach out via email at info@KimchiKreativeEurope.com or via messenger on FB or IG